Shipping policy

At Moss & Mystery, we are committed to providing you with a seamless shopping experience from start to finish. Our shipping policy is designed to ensure clarity, transparency, and reliability every step of the way. Please take a moment to review the details below:

Shipping Rates

Shipping charges are calculated/displayed at checkout.

Address Changes

If your shipping address is incorrect, please contact us immediately. We cannot guarantee an address can be changed once fulfillment begins.

Processing Time

Our processing days are Monday to Friday (excluding holidays).
During off-peak seasons, orders are processed within 3-5 business days.
Please note that during holidays or peak periods, processing times may be extended.
Rest assured, tracking information will be provided for all orders, allowing you to monitor the status of your shipment.

Carrier Estimates and Delays

Delivery estimates provided by the carrier are estimates only. Carrier transit time is separate from our 3–5 business day processing timeframe.

Once a shipment is in transit, delays caused by weather, carrier disruptions, etc. may be outside of our control.

Out of Stock Items

In the event that an item in your order is temporarily out of stock, we have measures in place to ensure minimal disruption to your shopping experience.
We will contact you regarding available options, such as replacement, partial shipment, waiting for restock when appropriate, or refunding the unavailable item.
Throughout this process, clear communication remains our priority. We'll keep you informed of any delays, ensuring transparency and peace of mind.

Missing, Delivered, or Damaged Packages

If your package is lost in transit, marked as delivered but cannot be located, or arrives damaged, please contact us promptly at support@moss-and-mystery.com For damaged shipments, please retain the product and original packaging while we review the issue. Please see our Return & Refund Policy for additional information.

International Shipping

We currently only ship within the U.S.

Return and Refund Policy

We want you to feel confident ordering from Moss & Mystery. If something isn't right with your order, please review our Return & Refund Policy for eligibility, instructions, and available resolutions.
For comprehensive guidance on returns, refunds, or exchanges, please refer to our website.

Customer Service

For personalized assistance, our dedicated customer service team is available via email at support@moss-and-mystery.com
We are committed to providing prompt and helpful responses to all inquiries.